Returns

EXCHANGE / REPLACE AND REFUND

You can return any item within 14 days of receipt for a refund or replacement, or you can exchange it for a different size or colour. Just note down the details of your replacement on the returns card that came with your order.

Refund will be made in the form of store credit to your Luccacal account. Store credit can be used to make future purchases through our website.

All goods will be inspected on return.

You are responsible for all goods sent until they reach our warehouse and agree to assume the costs associated with returning your purchased item to us. Please package the goods well to prevent damage and pilferage. We also strongly recommend that you use a postal service that allows you to track your parcel to prevent them from getting lost. 

As soon as your return has been received and checked by our warehouse, we will email you to let you know. In the unlikely event that you have not received an email within 10 days of returning your items, email to service@luccacal.com and we shall get back to you within twenty-four hours.



OUR ADDRESS

Luccacal Enterprise
46, Lorong 6
Taman Melati
08000 Sungai Petani
Kedah
Malaysia

Contact : + 60 124 971 215