Terms & Conditions

TERMS & CONDITIONS
We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
 
 
DELIVERY
  1. Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. You will receive a notification email with details on how to track your parcel’s progress. If you wish for your order to be sent elsewhere, kindly email us as soon as the order has been placed, and we will make the necessary amendments.
  2. Please take note that if you have purchased a BACKORDER item alongside a ready stock item, we will send the ready stock item to you first.  (except international orders, in which the ready stock will be sent together once backorder arrives). The backorder item will be sent on a separate parcel.
  3. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
  4. For all international orders, the customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. International customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country. As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.
 
 
BOUNCED PARCELS
  1. Customers will be contacted via email should we receive any bounced parcels bearing their name.
  2. As the recipient, you are liable for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.
  3. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
 
 
RETURN POLICY
  1. All orders are carefully packaged and checked prior to shipping. Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. Note that you can return any item within 15 days of receipt for a refund or exchange. 
  2. Refund will be made in the form of store credit, which can be used to make future purchases through our website. Items must be return with its original condition with tag.
  3. The Return department will get back to you once a return item is received by us and we will email your store credit once the item is received. This normally takes 1-2 working days .
  4. Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.
  5. If you have any additional questions or problems, please do not hesitate to email us at service@luccacal.com. We are more than happy to help and will make every effort to respond as soon as possible.
 
 
PRODUCT CARE
  1. Extra care is needed to preserve the luster of your shiny pieces. 
  2. Our jewelry pieces have been lovingly crafted and many of the components are put together by hand. As a result, there can sometimes be slight differences in the colour, size and pattern of the materials or embellishments – all part of the charm of handmade products!
  3. Most of the jewelry on this website is costume jewelry, unless stated otherwise. Costume jewelry is made of materials that are less valuable than fine jewelry, and usually feature glass, beads, and synthetic stones rather than precious gems. Our metal pieces are usually brass, steel, and gold or silver plated unless stated otherwise. The finish on plated jewelry may fade progressively over time from wear and tear. You may be able to prevent this by taking a few precautions in the care of your jewelry.
  4. Always avoid contact with chemicals‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water, and so on. You can help avoid these things by putting your jewelry on last when getting ready to go out. It is also best to remove rings before washing your hands.
  5. Use a soft, clean cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue. If your jewelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue, as moisture can damage surfaces and cause them to rust or become pitted.
  6. Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To prevent this from happening, store your pieces in a cool, dry place, such as a jewelry box or case with the lid closed. You will find that your purchases from Luccacal come in individual see-through zip bag as it is an easy way for you to store, organise and find your jewelry, as well as prevent tarnishing.
 
 
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